Is KGEAR U.S legitimate?
Yes. kgearus.to is the only official KGEAR U.S website. As the brand has grown, copycat sites have appeared that try to impersonate us. Please note that kgearus.biz is NOT affiliated with KGEAR U.S in any way — only order from kgearus.to. Our official contact points are Signal @kgearadmin2.25 and admin@kgearus.to; we will never ask you to pay a different site or address.
We back our legitimacy with transparency: every batch is third-party HPLC lab tested for purity and identity, we ship domestically from within the United States, and we support our customers directly through Signal and email.
Are your products lab tested? Can I see a COA?
Yes. Every batch is independently third-party HPLC tested to confirm purity and identity. You can review our HPLC test reports, and a certificate of analysis (COA) for a specific product is available on request.
What payment methods do you accept?
We accept Bitcoin (BTC) exclusively. If you are new to crypto, follow our step-by-step How to Buy Bitcoin (BTC) guide before ordering. The minimum order is $100, plus a $30 flat shipping fee.
Why is my order still “pending”? Did my payment go through?
Crypto orders show as “pending” until the Bitcoin network confirms your payment, which can take anywhere from a few minutes to a few hours depending on network conditions. Once confirmed, your order automatically moves to processing — you do not need to do anything, and you should not send the payment twice. Always send the exact amount shown to the address generated at checkout.
Is crypto payment safe?
Yes. Bitcoin payments are secure and private. Because crypto transactions cannot be reversed, please double-check that you send the exact amount displayed to the address generated at checkout. If you ever have a question about a payment, contact us via Signal @kgearadmin2.25 or admin@kgearus.to.
Do you ship within the USA? How long does delivery take?
We ship domestically only, from within the United States, via USPS Priority Mail — typically 3–5 business days at a $30 flat rate. Because shipments stay inside the U.S., there are no customs delays. P.O. Boxes are accepted and signature confirmation is not mandatory.
Is the packaging discreet?
Yes. Orders are shipped discreetly, and your privacy is handled in line with our Privacy Policy. Paying with Bitcoin adds a further layer of privacy to your order.
What if my order doesn’t arrive?
Please provide an accurate shipping address and collect your parcel promptly. Packages returned due to an incorrect address, refusal, or a missed pickup cannot be resent, so accuracy matters. If you have any issue with your order, reach us directly via Signal @kgearadmin2.25 or admin@kgearus.to and we will help.
How do I contact you?
The fastest way to reach us is Signal @kgearadmin2.25 for order inquiries. You can also email admin@kgearus.to. For full operational details, see our complete FAQ.